Business & Finance |
Smart Cleaning Solutions

CEO with 22 Year's Experience Reveals the 7 Critical Questions to Ask a Commercial Cleaning Company before Signing a Contract.

Client focused organisations are increasingly outsourcing cleaning so they can concentrate on core activities and seek out cost efficiencies, and often times they’re called upon to sign service agreements without having adequate knowledge of the in’s, outs and pitfalls of the service concerned.

So when Nicholas Pastras, a CEO with with 22 year’s experience in the commercial cleaning industry writes a comprehensive article revealing inside information on how to get reliable and consistent performance from a contract cleaner, it’s highly valuable information to facilities managers and business owners, who typically have lots of choices around cleaning providers but no obvious way to identify their best option.

“Without a doubt, the biggest mistake people make when contracting commercial cleaners is not knowing the right questions to ask them before signing a contract” says Pastras,

“Cleaning isn’t rocket science, but some people fall into the trap of thinking that enthusiasm and a good attitude are all that’s needed for a cleaner to be able to do the job, and that’s a big mistake.” says Pastras.

“The biggest complaints we hear from people sacking a former cleaner and looking for a new one is “they promised us the world but they just didn’t deliver” and “we kept asking them to fix the same issues over and over but they just didn’t listen.”
Both these issues are symptoms of using an inexperienced cleaner.

Pastras started as a cleaner 22 years ago and went on to become the leading Franchise for a well-known Australian cleaning company, before he sold his franchise for a then record price and started his own business.

“There’s a lot of churn in the cleaning industry, I’d estimated that the average cleaning company loses about 50% of their customer base every year due to poor service causing churn. Good work goes unnoticed for years, but a bad job will get you fired immediately”.  That’s why in my own Company I have such an emphasis on quality management and communication systems. We hardly ever lose a customer once we start a relationship with them.

To help Business owners and Facilities managers avoid the hassle of constantly changing cleaners, Pastras has put together what he considers to be the ultimate list of questions to ask a potential cleaning company. Pastras discusses 7 topics in the article and each topic has a comprehensive list of questions to ask cleaning company sales reps before you sign a services agreement. The question topics include:

1. How Many Years Have You Been Cleaning? And do you have any Clients similar to us?
2. What Quality Control Processes do you use to Ensure Consistent Cleaning Standards?
3. Do you Screen Employees with Police Checks?
4. Is Your Company Insured and do you have Work Care Policies in place to Protect you clients Legal Liability?
5. How Do I Communicate Feedback and any Special Needs to Cleaners on a Day to Day Basis?
6. How to Specify a Cleaning Schedule and Scope of Works
7. What to Check when Looking Over a Proposed Cleaning Contract

Pastras’s Company Smart Cleaning Solutions is one of the fastest growing Cleaning Companies in Australia. Begun as a start-up 7 years ago, it has grown 50% each year and is now doing over $10,000,000 in turnover.

Smart Cleaning Solutions
Central 2, Level 3, Suite 44,
1 Ricketts Road, Mt Waverley, Vic 3149
PH: 1300 66 46 47
Contact: Nicholas Pastras