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How do I reset my Medianet password?

For first-time logins or if you have forgotten your password, you will be required to reset your password to access the Medianet platform.

To reset your password

 

  1. Go to the Medianet login page and click the ‘Forgot your password?’ link located below the ‘Email Address’ field.
  2. Enter the email address associated with your Medianet account and click ‘Send verification code’.
  3. If an account exists for the email address provided, a verification code will be sent to that email address.
  4. Copy the verification code from the email, paste it into the input field on the login page, and click ‘Verify’.
  5. Once the code has been successfully verified, click ‘Continue’.
  6. Enter your ‘New Password’, then re-enter it in the ‘Confirm New Password’ field.
  7. Click ‘Continue’. If your passwords match and meet the minimum password requirements (see below), you will be logged into your Medianet account.


Password requirements

Your password must:

  • Be between 8 and 16 characters in length
  • Include characters from at least 3 of the following 4 groups:
    • Lowercase letters (a-z)
    • Uppercase letters (A-Z)
    • Numbers (0-9)
    • Special characters (symbols)

Allowed special characters

@ # $ % ^ & * - _ + = [ ] { } | \ : ' , ? / ~ " ( ) ; .

Please note:

  • A period/full stop (.) is allowed, provided it is not immediately followed by an @ symbol.

If you experience issues logging in after resetting your password, please contact the Medianet Customer Support team on 1300 616 813 or email team@medianet.com.au